Learning from Serious Untoward Incidents (SUIs)

We offer three specific areas of support using a “critical friend” approach

Investigation processes

Review of policies and procedures

How they work in practice

How they can be improved

Quality and content of reports

Thematic analysis of content

Appropriateness of findings

How reports can be improved

How ‘SMART’ the recommendations are

How recommendations could be improved

Implementation and evidence of impact

Bespoke evaluation of impact

Evidence of the impact of change following implementation of recommendations from SUI report