Learning from Serious Untoward Incidents (SUIs)

We offer three specific areas of support using a “critical friend” approach
Investigation processes
Review of policies and procedures
How they work in practice
How they can be improved
Quality and content of reports
Thematic analysis of content
Appropriateness of findings
How reports can be improved
How ‘SMART’ the recommendations are
How recommendations could be improved
Implementation and evidence of impact
Bespoke evaluation of impact
Evidence of the impact of change following implementation of recommendations from SUI report
